News and Updates at Oscar Enterprise Service - May 2022

Dashboard Statistics and How to Benefit from Them

As you are aware, dashboard statistics give you an overview of current (online/offline) accounts, calls and call requests and, types of accounts.

Newly, the statistics are an even more complex and can provide even more detailed data overview. What is new and how to benefit from them?

What is new?

Date Range

You can select the date range to check statistics in a specific time period.

Choose the dates from the calendar in the section "From" and "Until".

Accounts and Calls Data

We have expanded the range of statistics in the specified period by number of:

• total accounts and account growth

• calls

• total length of calls

• number of call requests

Other Statistics You Can Find in the Dashboard:

Overview of numbers already available in your dashboard till now:

• Online Accounts - Current online clients
• Offline Accounts - Current offline clients
• Open Call Requests - Open (unfinished) call requests
• Oldest Open Requests - The date of the oldest open call request

• Total Length of Calls - Total length of calls in time (based on date range) that contains: auto-answers calls, one-to-one calls, group calls, webinars

• Calls - Total number of calls in time (based on date range) that contains: auto-answers calls, one-to-one calls, group calls, webinars

• Call Requests - Total numbers of call requests in time (based on date range)

• Client Accounts - Total numbers of accounts in time (based on date range)

How to Benefit from the Data Overview?

As a care provider, you can see how busy you are right now and also in a specified time period, how many elderly clients are waiting to be taken care of. You can also use the data to show your manager how many elderly you take care of, when you are the busiest and you when need a helping hand.

You can also check how often the Oscar Enterprise app is used by the elderly - if not much, you can take this opportunity to better educate the clients again about their possibilities and provide the cookbook of how the app is used. We are more than willing to help if needed.

As a manager, you can have easy control over the care providers' workloads. When are they needed the most? Who takes care of the most elderly? When can you afford to have less care providers available and when are more needed? What care provider is available to provide care to more elderly? Use the statistics to better manage the workload and make data-based decisions.

Do you want to know more about Dashboard Statistics
and their usage? Contact us.