News and Updates at Oscar Enterprise Service - January 2022

Dashboard statistics will help you better plan your work

You can now find in your manager account a new tab "Dashboard". It is in your account by default and it shows you the statistics and overview about your active accounts, list of pending call requests and many others.

Thanks to the overview you can check account activity, see if your care providers are managing requests on time, how many care users are waiting to get the help, what days in a week and month are the biggest peak or what type of call is needed the most.

Online accounts
Number of currently
online clients

Offline accounts
Number of currently
offline clients

Open call requests
Number of currently open
(unfinished) call requests

Oldest requests
The date of the oldest
call request

Length of calls
Total length of calls in time contains: auto-answers calls, one-to-one calls, group calls, webinars

Number of calls
Total numbers of calls in time contains:
auto-answers calls, one-to-one calls, group calls, webinars

Number of call requests
Total numbers of call requests
in time
(for one month)

Client accounts
Total numbers of accounts
in time (for one month)

Account types
Graph showing the distribution
of account types

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Or any other question? Do not hesitate to contact us