How to... in Oscar Family app

Create an account

Oscar Senior is an application that needs to be downloaded and set up on your (younger family member who wishes to stay in touch with the senior) device (smartphone or tablet) and your senior's device (a tablet). We suggest to follow this registration process when creating your and your senior's account for the first time. 

  1. Download the Oscar Senior app to your device. For Android devices, please follow this link. For iOS devices, please follow this link.
  2. Once you download the Oscar Senior app, you will see it on your phone/tablet among other apps. Please click on it to open it.
  3. When you open the Oscar Senior app for the first time, an intro slides might appear. Swipe left or press “Next” to move from the first to the second one. In the second intro slide press “Create account”.

  4. Create account using either social sign up or sign up via email. In this manual, we will show sign up using email, therefore we click “Sign up with email” button.
    (Note: In case you want to sign up with your Google or Facebook account, by tapping on specific button, you will be redirected to sign up procedure provided by either Google or Facebook.
    Enter your details and click “Create account”.)

  5. Once your account is created and throughout the set up process the Oscar Senior app will ask for different kind of permissions like: “Allow Oscar to access this device's location?” or “Allow Oscar to record audio?” or “Allow Oscar to take pictures and record video?” or “Allow Oscar to access photos, media and files on your device?”
    Please confirm all of them by selecting “Allow” in order to ensure that Oscar Senior will work properly.

  6. Once your account is created, an in-app guide will appear. This guide explains “tabs” and what you can do in each tab. You can either swipe left or press “Next” to go over the explanation.

  7. Once you press “Got it” on the very last slide of the in-app guide, you will see this screen with the possibility to add contacts. No further action is needed at your device at this point, we will now move to set up the senior's device.

  8. Take senior's device (a tablet) and download the Oscar Senior app to the senior's device. Use the same links as provided above. Once you download the Oscar Senior app, you will see it on your tablet among other apps. Please click on it to open it.

  9. Repeat steps 3-6 on the senior's device.
    (Note: Oscar Senior can work as a launcher on your tablet. It means, that Oscar Senior creates a layer on top of the existing tablet's interface. Please do allow this feature. It allows you to make sure that Oscar Senior keeps you in simple mode with all the available features. The feature can also be turned on/off in the Oscar Senior app settings.)

  10. Once your account is created, an in-app guide will appear. This guide explains “tabs” and what you can do in each tab. You can either swipe left or press “Next” to go over the explanation.Once you press “Got it” on the very last slide of the in-app guide, you will see this screen with the possibility to add friends (contacts).

  11. Click I'll do it later on senior's device and go back to your (younger family member's) device.

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Connect with my senior, friend or other Oscar Senior user

Once you have created 2 Oscar Senior accounts (one for you and one for senior), you can add each other to Oscar Senior contacts. You could start on any of the devices or you can continue with younger family member's device and press "add contacts".

  • Send the friend request

  • Accept the friend request

Send friend request

  1. Click on ‘Contacts’ in the bottom tab.

  2. Click on ‘Add New Contact’ at the top right.

  3. Enter name or email address of the contact you’d like to add.

  4. Find your friend in the list below and click on the green "plus" icon next to the friend's name.

  5. Wait for your friend to confirm your request. After confirming the request, you will receive a notification and see your friend in the Oscar Senior Contacts.

Cancel the friend request

If you want to cancel your friend request, click on "X" next to the name you want to cancel.

Accept the friend request

Once you receive the friend request, you will be notified in the "notifications" tab (and see red dot as a new notification symbol). Continue by tapping "accept" and you will be able to see this new frient among your Oscar Senior contacts.

Note: in case of the Oscar Senior account belongs to the business organization, it is then not searchable outside of the organization. The friend request has to be managed by the organization admin.

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Become an admin of my senior

To make using Oscar Senior app easier for seniors, it is possible to help and manage the app remotely. Younger family member/caregiver will then become an admin of the senior.

  1. The contact you requested to become senior's admin will get a notification in Notification tab and will need to confirm the request by clicking “Accept”.
     
  2. When the admin clicks on a contact of the senior, he/she will now see an option to “Manage remotely”. That means the option for the admin to add/remove apps and contacts for the senior remotely.
     
  3. Once you enter remote management, you will see 3 tabs at the top: Settings, Contacts and Dashboard. 
    • In the Settings tab, you can edit senior's personal details, adjust volume or brightness, check recent activity of the senior or see information about usage.
    • In the Contacts tab, you can add contacts for the senior by clicking “Add Contact”. You can also add/remove contacts from favorites. Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app.
    • In the Dashboard tab, you can add/remove apps for the senior (and also add/remove contacts for the senior). 
    • Removing is done by clicking the Cross symbol in the top right corner of the app icon/contact icon. Adding is done by clicking “+ Add apps” button - you might need to swipe left to the end of the apps in case you have a lot of apps added. 
       
  4. Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 

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Create a subscription

Please check Oscar Senior subscription packgaes first.

For apple users: youir subscription will be managed (canceled) by Apple subscription.

To set up a subscription, please tap on the Settings tab and there is My Subscription. Open it and choose from available packages.

Note: in case of the Oscar Senior account belongs to the business organization, it doesn't need to be a part of any family subscription.

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Add my senior to my subscription

Once you've created the subscription, the information about it appears in My subscription section available under the Settings tab. In order to add another family member to your subscription, please go to My subscription and tap on "Manage members".

Then tap on "plus" symbol and fill user details - email must be existing Oscar Senior user. Once you confirm, the user will be added to your subscription.

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Add another family member (Oscar Senior user) to my subscription

Once you've created the subscription, the information about it appears in My subscription section available under the Settings tab. In order to add another family member to your subscription, please go to My subscription and tap on "Manage members".

Then tap on "plus" symbol and fill user details - email must be existing Oscar Senior user. Once you confirm, the user will be added to your subscription.

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Add Oscar Senior contact to my favorites

To add contact to favorites - in order to appear on the top of the dashboard tab - go to the Contacts tab and press the "star" symbol next to the contact.

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Make an auto-answer call

Being an admin allows you to perform auto-answer call and remote call. Auto-answer lets you, the admin, call the senior and answer the call automatically, without any action from the senior's end. 

To do so, click on the senior's contact (Oscar Senior contact) and the option for auto-answer call appears among other options you have (including remote manage). Tap on the green Auto-answer call icon.

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Make a remote call

The remote call feature has been replaced by group calls. To connect other contacts with your senior, please create a group chat inviting all you want to connect (see the section below "Create a group call or group chat") and establish a group call. You can leave the group video call anytime and keep the others discuss.

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Setup news source remotely

Remote set up of the news source for the senior. While being in the remote management Dashboard tab, click on the News app. 

Firstly, confirm the info dialogue by clicking “OK”. Then type the URL of the news source (e.g. www.nytimes.com) into browser address bar and lastly confirm it by clicking “Set” in the bottom right corner. 

Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 

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Add a reminder remotely

Remote setup of reminders. While being in the remote management Dashboard tab, click on the Reminder app and then “Add reminder” in the bottom right corner. Then enter the name of the reminder, date and time and click “Save” at the bottom. 

Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 
The alarm will go off (on the senior's device) at the selected date and time.

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Create a group call or group chat

To create group call or group chat, please follow these steps:

  1. Open messages
  2. Create new chat
  3. Add chat name
  4. Add others (from Oscar Senior contacts)
  5. You are all set

Once the group is created you can either send a messages, photos to all group members as well as make a group video call by tapping on the green phone icon on the top of the group chat. Please note that maximum of four (4) members can do a group video call.

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Change the home app - launcher (Android)

Oscar Senior is in default set as a launcher of your Android device. This feature helps seniors in the family version of the app to make sure that Oscar Senior become a default UI - home screen. In case you are not a senior but e.g. a family member who is going to be in touch with the senior and thus you do not need Oscar set as a default UI, please choose your default device launcher once you are asked.

In case you accidentaly select Oscar Senior as a default launcher, please go to the Oscar Senior app > Settings > Change home app > and select your default device launcher.

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Still having issues?

Email us on support@oscarsenior.com. We'll get back to you within few hours.