How to... in Oscar Family app

Create an account

Oscar Senior is an application that needs to be downloaded and set up on your (younger family member who wishes to stay in touch with the senior) device (smartphone or tablet) and your senior's device (a tablet). We suggest to follow this registration process when creating your and your senior's account for the first time. 

  1. Download the Oscar Senior app to your device. For Android devices, please follow this link. For iOS devices, please follow this link.
  2. Once you download the Oscar Senior app, you will see it on your phone/tablet among other apps. Please click on it to open it.
  3. When you open the Oscar Senior app for the first time, an intro slides might appear. Swipe left or press “Next” to move from the first to the second one. In the second intro slide press “Create account”.

  4. Create account using either social sign up or sign up via email. In this manual, we will show sign up using email, therefore we click “Sign up with email” button.
    (Note: In case you want to sign up with your Google or Facebook account, by tapping on specific button, you will be redirected to sign up procedure provided by either Google or Facebook.
    Enter your details and click “Create account”.)

  5. Once your account is created and throughout the set up process the Oscar Senior app will ask for different kind of permissions like: “Allow Oscar to access this device's location?” or “Allow Oscar to record audio?” or “Allow Oscar to take pictures and record video?” or “Allow Oscar to access photos, media and files on your device?”
    Please confirm all of them by selecting “Allow” in order to ensure that Oscar Senior will work properly.

  6. Once your account is created, an in-app guide will appear. This guide explains “tabs” and what you can do in each tab. You can either swipe left or press “Next” to go over the explanation.

  7. Once you press “Got it” on the very last slide of the in-app guide, you will see this screen with the possibility to add contacts. No further action is needed at your device at this point, we will now move to set up the senior's device.

  8. Take senior's device (a tablet) and download the Oscar Senior app to the senior's device. Use the same links as provided above. Once you download the Oscar Senior app, you will see it on your tablet among other apps. Please click on it to open it.

  9. Repeat steps 3-6 on the senior's device.
    (Note: Oscar Senior can work as a launcher on your tablet. It means, that Oscar Senior creates a layer on top of the existing tablet's interface. Please do allow this feature. It allows you to make sure that Oscar Senior keeps you in simple mode with all the available features. The feature can also be turned on/off in the Oscar Senior app settings.)

  10. Once your account is created, an in-app guide will appear. This guide explains “tabs” and what you can do in each tab. You can either swipe left or press “Next” to go over the explanation.Once you press “Got it” on the very last slide of the in-app guide, you will see this screen with the possibility to add friends (contacts).

  11. Click I'll do it later on senior's device and go back to your (younger family member's) device.

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Connect with my senior, friend or other Oscar Senior user

Once you have created 2 accounts (one for you and one for senior), you can add each other to contacts. You could start on any of the devices, but here we will continue with younger family member's device and press "add contacts".

  1. Search for the name or email address you want to add (in our case senior's email address or name). Then tap on the name you'd like to add.
  2. The contact will open up with the option to add it. Click “Add contact” to confirm it.
  3. Confirmation screen will appear. Press “done”.
  4. The person you added to contacts will receive a contact request that needs to be accepted. The notification will appear on the device of a person you added to contacts (senior's tablet in our case) in the Notification tab in the Oscar Senior app. 
  5. Click on Notifications tab to open the notification.
  6. Confirm the contact request by clicking “Accept”.
  7. You will see the newly added contact in your Contacts tab once you accept the request.
    (Note: To add the newly added contact to favorites - in order to appear on the top of the dashboard tab - go to the Contacts tab and press the "star" symbol next to the contact.)
  8. Contact is now visible in the Dashboard tab and therefore can be easily accessed.
  9. On younger family member's device, there will be a notification that the contact request was approved.
  10. Go to Notifications tab to see it and click “Ignore” to close the notification. You will see the newly added contact in your Contacts tab.
    (Note: To add the newly added contact to favorites - in order to appear on the top of the dashboard tab - go to the Contacts tab and press the "star" symbol next to the contact.)
  11. Contact is now visible in the Dashboard tab and therefore can be easily accessed.
  12. Connection is complete and you can now call each other, send photos and messages. 

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Become an admin of my senior

To make using Oscar Senior app easier for seniors, it is possible to help and manage the app remotely. Younger family member/caregiver will then become an admin of the senior.

  1. The contact you requested to become senior's admin will get a notification in Notification tab and will need to confirm the request by clicking “Accept”.
     
  2. When the admin clicks on a contact of the senior, he/she will now see an option to “Manage remotely”. That means the option for the admin to add/remove apps and contacts for the senior remotely.
     
  3. Once you enter remote management, you will see 3 tabs at the top: Settings, Contacts and Dashboard. 
    • In the Settings tab, you can edit senior's personal details, adjust volume or brightness, check recent activity of the senior or see information about usage.
    • In the Contacts tab, you can add contacts for the senior by clicking “Add Contact”. You can also add/remove contacts from favorites. Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app.
    • In the Dashboard tab, you can add/remove apps for the senior (and also add/remove contacts for the senior). 
    • Removing is done by clicking the Cross symbol in the top right corner of the app icon/contact icon. Adding is done by clicking “+ Add apps” button - you might need to swipe left to the end of the apps in case you have a lot of apps added. 
       
  4. Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 

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Create a subscription

Please check Oscar Senior subscription packgaes first.

For apple users: youir subscription will be managed (canceled) by Apple subscription.

To set up a subscription, please tap on the Settings tab and there is My Subscription. Open it and choose from available packages.

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Add my senior to my subscription

Once you've created the subscription, the information about it appears in My subscription section available under the Settings tab. In order to add another family member to your subscription, please go to My subscription and tap on "Manage members".

Then tap on "plus" symbol and fill user details - email must be existing Oscar Senior user. Once you confirm, the user will be added to your subscription.

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Add another family member (Oscar Senior user) to my subscription

Once you've created the subscription, the information about it appears in My subscription section available under the Settings tab. In order to add another family member to your subscription, please go to My subscription and tap on "Manage members".

Then tap on "plus" symbol and fill user details - email must be existing Oscar Senior user. Once you confirm, the user will be added to your subscription.

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Add Oscar Senior contact to my favorites

To add contact to favorites - in order to appear on the top of the dashboard tab - go to the Contacts tab and press the "star" symbol next to the contact.

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Make an auto-answer call

Being an admin allows you to perform auto-answer call and remote call. Auto-answer lets you, the admin, call the senior and answer the call automatically, without any action from the senior's end. 

To do so, click on yourself (your avatar) while being in Dashboard tab of Remote help.The auto-answer call option will appear. 

Click the green phone button to initiate the call.

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Make a remote call

Remote call lets you, the admin, connect the senior and any of her/his contacts via video call without any action from the senior's end. 

To do so, click on the avatar of a person you´d like to connect with senior while being in Dashboard tab of Remote help.The option to Connect the two contacts will appear. 

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Setup news source remotely

Remote set up of the news source for the senior. While being in the remote management Dashboard tab, click on the News app. 

Firstly, confirm the info dialogue by clicking “OK”. Then type the URL of the news source (e.g. www.nytimes.com) into browser address bar and lastly confirm it by clicking “Set” in the bottom right corner. 

Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 

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Add a reminder remotely

Remote setup of reminders. While being in the remote management Dashboard tab, click on the Reminder app and then “Add reminder” in the bottom right corner. Then enter the name of the reminder, date and time and click “Save” at the bottom. 

Once you finish changes, press “Save” in the top right corner in order for the changes to be reflected in the senior's app. 
The alarm will go off (on the senior's device) at the selected date and time.

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Create a group call or group chat

To create group call or group chat, please follow these steps:

  1. Open messages
  2. Create new chat
  3. Add chat name
  4. Add others (from Oscar Senior contacts)
  5. You are all set

Once the group is created you can either send a messages, photos to all group members as well as make a group video call by tapping on the green phone icon on the top of the group chat. Please note that maximum of four (4) members can do a group video call.

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Still having issues?

Email us on support@oscarsenior.com. We'll get back to you within few hours.